Frequently asked questions
A little clarity before you choose, and a useful starting point after your order arrives.
About The Wand
What is the Murcury Wand?
The Murcury Wand combines integrated light care with sonic movement in an everyday brushing device. Explore the product page for its four light settings and current package options.
What is included?
Essential includes one Wand and a charger. Complete includes one Wand, a charger, four brush heads in total, a travel case and a tongue scraper. Duo includes two Wands and two chargers. Our Wand guide brings these options together.
Where can I find instructions?
Use the instructions supplied with your device for operation, charging and care. If yours are missing, contact us with your order details.
Ordering & delivery
Which payment methods can I use?
Available methods appear at checkout and can vary by country, currency and device. See payment information for help.
Where do you ship, and how long does it take?
Check our shipping policy and the delivery information shown at checkout for your destination. Use your order confirmation and any shipping updates for information about an order already placed.
How do I check or change an order?
Start with the order-status link in your confirmation email. For changes, contact us promptly with your order number and requested correction. We will check what is possible; a request does not confirm that an order can be changed. See order help.
Returns & support
How do I request a return?
Read the returns and refunds policy, then use our returns help page to prepare your request. Contact us before sending anything back.
My order arrived damaged or incomplete. What should I do?
Contact us with your order number, a description of the issue and relevant photos of the item and packaging. Keep the packaging while we review your request.
How do I reach you?
Use our contact form or email hello@dearjupiter.com.