Order help & tracking

Find your order status, ask about a delivery, or let us know something needs attention.

Check your order status

Open your order confirmation email and follow its order-status link. When tracking information is available, your shipping update or order-status page will provide the relevant details.

If you cannot find the email, check your spam or promotions folder and confirm which email address you used at checkout.

Need a hand finding your order?

Contact us with your order number and the email address used to place the order. If you do not have the order number, include your name and approximate order date. Never send your full payment card number or security code.

Address changes & cancellations

Tell us promptly if you need to correct an address or request a cancellation. Include the order number and the change you need. We will check the order's status and explain the available options. Requests are not confirmed until we respond.

A delivery problem?

If tracking is unclear, a parcel appears to be missing, or an order arrives damaged or incomplete, send us the order number and a short description. For damage or missing contents, keep the packaging and include relevant photos if available.

Useful next steps

Read our shipping policy, review returns and refunds, or contact Dear Jupiter.